Learn more. To ensure that orders are placed in a timely manner, we encourage all clients who contact the trading desk to follow our phone trading etiquette. Please read the following example to ensure that you understand proper etiquette. When calling the trading desk, the trader should specify at the outset the type of account they are trading with.
The Trading Desk Agent asks this question in order to verify that the caller is indeed the account holder. If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. The Trading Desk cannot assist you with these issues. Important: Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem.
The trade will be audited, and, when necessary, an adjustment will be made in a timely manner. FXCM utilizes state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure.
FXCM is open for trade continuously during all of the above listed periods on a hour per day, 5-day per week basis. Trading operations may be conducted via FXCM brokerage anytime between open and close:. Positions that are open at this time are subject to rollover , with the trading account being adjusted accordingly. Rollover for weekend positions is calculated and applied to customer accounts on the following Wednesday.
As a general rule, the forex does not completely cease trading according to regional or various national holidays. Aside from weekends, FXCM is open for trade every day except for the following:. While forex is not technically closed for business on regional or national holidays, many liquidity providers are. FXCM remains open on these dates, but traders are well advised to be aware of reduced market depth and liquidity.
Perhaps the most crucial aspect of trading forex is identifying the ideal time to place orders and manage active positions. Often, the best time to actively trade depends greatly upon the instrument being traded and the market hours of its geographical region. For instance, currency pairings involving the United States dollar USD may experience more volatility during the American trading session than the Asian session.
The scheduled release of economic data, various government announcements and the day-to-day trading activity of the regional participants all vary and can impact market conditions. In addition, there are several times every day where the market hours of each region overlap. These periods often gain the attention of forex traders, because they can lead to higher liquidity and market participation. No matter which of these time periods are desirable, FXCM is open for business and providing customers market access and trade-related support.
FXCM representatives are available to provide customer support 24 hours a day, 5 days a week. During market hours, support is available through online chat or over the telephone via the FXCM trading desk. Any opinions, news, research, analyses, prices, other information, or links to third-party sites are provided as general market commentary and do not constitute investment advice.
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